We love raving reviews and happily accept constructive criticism. Please feel welcome to submit your comments via any of the contact options below. One of our Customer Service Gurus will be in touch with you shortly. Phone: 1300 784 661 Email: feedba

<span id="isPasted" style="font-size: 16px; font-family: Verdana, Geneva, sans-serif; color: rgb(51, 51, 51); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We love raving reviews and happily accept constructive criticism. Please feel welcome to submit your comments via any of the contact options below. One of our Customer Service Gurus will be in touch with you shortly. Phone: 1300 784 661 Email: feedback@activeskin.com.au

How Can I Submit Feedback To Activeskin?

Your feedback means so much to us! Please click here to leave a review on our Google page :)

Your feedback means so much to us! Please <a href="https://g.page/r/CcOVt10-5nr8EB0/review">click here</a> to leave a review on our Google page :)

Where Can I Post A Review?

Need a bit more help? Feel free to reach out!

You can also call us during our business hours! (9-5, Monday to Friday)

Activeskin

Feedback

Can I Authorise My Order To Be Left If I’m Not Home?

Can I Pick Up My Order?

Can You Deliver To A PO Box Address?

Do You Deliver Overseas?

Does Express Post Come With Insurance?

How Can I Ensure Same Day Dispatch?

How Do I Change My Delivery Address?

How Do I Leave Special Delivery Instructions?

How Do I Track My Order?

How Do I Qualify For Free Delivery?

What Does ‘dispatch’ Mean On The Product Detail Page?

What Happens If I’m Not Home When The Delivery Person Comes?

What Happens If My Order Is Delivered Incorrectly?

What If My Order Delivery Has Been Delayed Beyond Australia Post's Estimated Delivery Date?

Delivery and Dispatch

A Product Is Not Adding To The Cart, Why Is This?

Can You Send Me Some Samples To Try Before I Buy?

Do You Offer Free Samples?

How Do I Know If The Products I’m Purchasing Are In Stock?

How Do I Know What Colour Foundation To Buy?

How Do I Leave A Review About A Product?

I Forgot To Add A Product To My Order, How Do I Add This Without Being Charged For Delivery?

I Want To Re-Purchase A Product, But I Can’t Remember What I Purchased Before?

What Happens If A Product I Have Ordered Is Out Of Stock?

What Happens If A Product I Have Purchased Then Goes On Sale?

When And Why Is A Security Check Performed?

Purchases

Can I Get In Contact With A Real Person?

Can You Help Me Choose The Right Products?

How Do I Use Your Website?

I Am Having Trouble Using Your Website?

We Love to Help!

I’ve Just Made A Mistake On My Order, How Do I Change It?

What Happens If I Have A Reaction To A Product?

What Happens If I’ve Ordered The Wrong Product?

Returns

I Want To Re-Purchase A Product, But I Can’t Remember The Name. Can You Help?

My Account

Can I Use Two Promotion Codes On My Order?

How Can I Pay For My Order?

I Have A Promotion Code But How Do I Use It?

My Credit Card Details Won’t Enter In, Can You Help Me?

What Will Appear On My Credit Card Statement?

Payment Options

Are Your Products Genuine?

How Do I Change My Login Email Address?

I’ve Forgotten My Password, How Can I Login?

Who Is Activeskin?

Security

How Do I Purchase A Gift Voucher For The Salon?

Can Gift Vouchers Be Used On Product And The Salon?

My Gift Card Has Not Come Through To My Email...What Can I Do?

Gift Vouchers