Need a bit more help? Feel free to reach out!

Need a bit more help? Feel free to reach out or jump on our live chat during business hours!

You can also call us during our business hours! (9-5, Monday to Friday)

Activeskin

<div id="isPasted" style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">A&#xA0;</span><span style="color: rgb(0, 0, 0); font-family: Verdana, Geneva, sans-serif; font-size: 16px;">shipping confirmation will be emailed to you once your order has been dispatched. This will display your&#xA0;</span><span style="color: rgb(0, 0, 0); font-size: 16px;"><span style="font-family: Verdana, Geneva, sans-serif;">Australia Post tracking number:</span><span style="font-family: Verdana, Geneva, sans-serif;"> Please click on your tracking number which will take you to the Australia Post website for further information.</span></span></div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);"><br></span></div><div style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Having trouble? Why not contact our expert parcel trackers</span><span style="color: rgb(0, 0, 0);"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 16px;"> at </span><a href="mailto:clientcare@activeskin.com.au" style="color: rgb(17, 85, 204);" target="_blank"><span style="font-family: Verdana, Geneva, sans-serif; font-size: 16px;">clientcare@activeskin.com.au</span></a></span></div>

A shipping confirmation will be emailed to you once your order has been dispatched. This will display your Australia Post tracking number: Please click on your tracking number which will take you to the Australia Post website for further information.

How Do I Track My Order?

Delivery and Dispatch

Can I Authorise My Order To Be Left If I’m Not Home?

Can I Pick Up My Order?

Can You Deliver To A PO Box Address?

Do You Deliver Overseas?

Does Express Post Come With Insurance?

How Can I Ensure Same Day Dispatch?

How Do I Change My Delivery Address?

How Do I Leave Special Delivery Instructions?

How Do I Qualify For Free Delivery?

What Does ‘Dispatch’ Mean On The Product Detail Page?

What Happens If I’m Not Home When The Delivery Person Comes?

What Happens If My Order Is Delivered Incorrectly?

What If My Order Delivery Has Been Delayed Beyond Australia Post's Estimated Delivery Date?

Do You Offer Free Samples?

How Do I Know If The Products I’m Purchasing Are In Stock?

How Do I Leave A Review About A Product?

I Forgot To Add A Product To My Order, How Do I Add This Without Being Charged For Delivery?

I Want To Re-Purchase A Product, But I Can’t Remember What I Purchased Before?

What Happens If A Product I Have Ordered Is Out Of Stock?

What Happens If A Product I Have Purchased Then Goes On Sale?

When And Why Is A Security Check Performed?

Purchases

Can I Get In Contact With A Real Person?

Can You Help Me Choose The Right Products?

How Do I Use Your Website?

I Am Having Trouble Using Your Website?

We Love to Help!

I’ve Just Made A Mistake On My Order, How Do I Change It?

What Happens If I Have A Reaction To A Product?

What Happens If I’ve Ordered The Wrong Product?

Returns

I Want To Re-Purchase A Product, But I Can’t Remember The Name. Can You Help?

My Account

How Can I Submit Feedback To Activeskin?

Where Can I Post A Review?

Feedback

Can I Use Two Promotion Codes On My Order?

How Can I Pay For My Order?

I Have A Promotion Code But How Do I Use It?

My Credit Card Details Won’t Enter In, Can You Help Me?

What Will Appear On My Credit Card Statement?

Payment Options

Are Your Products Genuine?

How Do I Change My Login Email Address?

I’ve Forgotten My Password, How Can I Login?

Who Is Activeskin?

Security

How Do I Purchase A Gift Voucher For The Salon?

Can Gift Vouchers Be Used On Product And The Salon?

My Gift Card Has Not Come Through To My Email...What Can I Do?

Gift Vouchers

How Do I Track My Order?Updated a month ago