You can update your delivery instructions via the Australia Post email which is sent when your order is dispatched. This gives you the option to select 'leave it in a safe place'. Here at Activeskin, we request a signature upon delivery. By requestin
You sure can! Simply select CLICK & COLLECT as your preferred Delivery Option at the Checkout. If you aren't local to our Balgowlah Salon, sit back and relax… your order will come to you. Our speedy delivery options ensure you won’t have to wait too
We sure can. Just make sure you have the correct delivery details before finalising your purchase. A calling card for collection will be left at your PO Box should the parcel be too large to fit.
We are proud Aussies here at Activeskin, which means your products can be delivered to your door anywhere within Australia. Unfortunately at this point in time we do not offer overseas delivery, however we have had a few clients as an alternative, sh
Although we can track your parcel, Express Post does not include insurance. We really want you to receive and enjoy your products, so please be sure to leave clear delivery instructions. Please do not select ‘authorisation for the parcel to be left’
That’s easy… simply ensure all items you are purchasing display ‘Ready To Dispatch’ on the product information page, and submit your order before 3pm AEST/AEDST. We’ll lovingly pick and pack your goodies quick smart to have your order sent from our w
Login and view the ‘Account Details’ section towards the bottom of the screen. Click ‘View Addresses’ to either edit or delete your current address or add a new address. If the change is just for this order, you may select from the drop-down menu on
Do you have a ferocious Shih Tzu to warn the postie about, or need to tell them to leave your order behind the pot plant? You can update the delivery instructions via the Australia Post dispatch email which is sent when your order is dispatched. This
A shipping confirmation will be emailed to you once your order has been dispatched. This will display your Australia Post tracking number: Please click on your tracking number which will take you to the Australia Post website for further information.
It’s easier than you may think - You will automatically be given free delivery on every order over $50. All orders under $50 attract a $5.95 Delivery Fee.Orders placed before 3pm will be dispatched the same day. This applies to orders that contain al
We love to keep you in the loop, which is why we display a Dispatch Guide for each and every product we sell. Here’s a breakdown: ‘Ready to Dispatch’ means your product is on our warehouse shelf just begging to go home with you. ‘1-2 days’, ‘3-5 days
If you are not present at the time of delivery, the postie will take your parcel to the local post office. You will be notified via the AusPost app, email or SMS. An attempted delivery card will be left if your parcel has not been matched to a MyPost
We will do everything we can to ensure your order gets to you. We can obtain an image from Australia Post to see where the order has been left. From here, we can lodge an enquiry with Australia Post to conduct an investigation as to where the order h
Don't worry, we can lodge an investigation with Australia Post on your behalf for any order that falls outside of the Australia Post delivery estimate date. Please be patient whilst they look further into the cause of the delay. Unfortunately, we are