Purchases
Do You Offer Free Samples?
You’ll love opening your Activeskin order to discover little extras. Be sure to check our Current Promotions page to maximise the free gifts with your order as we would love you to enjoy all of this extra value. In line with our positive steps to min
How Do I Know If The Products I’m Purchasing Are In Stock?
On the product information page, the Dispatch category table which will guide you. When this shows ‘Ready to Dispatch’ it means the product is on our shelves and is itching to be sent to you. If the Dispatch description is 1-2 days, this means the pr
How Do I Leave A Review About A Product?
The good, the bad and the beautiful! Tell us what you think about a product by selecting the ‘Write a Review’ link on your favourite (or not so favourite) product’s information page.
I Forgot To Add A Product To My Order, How Do I Add This Without Being Charged For Delivery?
Unfortunately, we’re unable to add items to an existing order, modify or combine orders. Please place a separate order for any additional items. Should you prefer to place a new order with all items you need included, please contact our Client Care G
I Want To Re-Purchase A Product, But I Can’t Remember What I Purchased Before?
We keep track of this so you don’t have to. Simply Login, then view 'Order History’ to find all of your purchase history.
What Happens If A Product I Have Ordered Is Out Of Stock?
When a product is out of stock at the time of order, you will not be able to add it to your Shopping Cart. If the product is able to be ordered, but then happens to be out of stock with our supplier, a friendly Customer Service Guru will contact you
What Happens If A Product I Have Purchased Then Goes On Sale?
We've all been there... you're enjoying your latest purchase and the next week it is on sale! At Activeskin we love to pass on the savings as they happen, whether it be a special buy or limited stock. We find it tricky to control the timing of these
When And Why Is A Security Check Performed?
For first time orders over a pre-determined amount, you may be contacted by our customer service team and asked to verify your payment details as well as provide further proof of identification that you are the card holder. This is a merchant require