We love beauty at Activeskin, so when we’re not playing with makeup we are standing by ready to help you! You can connect with our Client Care Gurus via Live Chat (Monday to Friday 9am to 5pm) or by sending us an email at clientcare@activeskin.com.au

<span id="isPasted" style="font-size: 16px; font-family: Verdana, Geneva, sans-serif; color: rgb(51, 51, 51); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We love beauty at Activeskin, so when we&#x2019;re not playing with makeup we are standing by ready to help you! You can connect with our Client Care Gurus via Live Chat (Monday to Friday 9am to 5pm) or by sending us an email at clientcare@activeskin.com.au.

Can I Get In Contact With A Real Person?

We sure can. A great way to start is to visit our Skin Types page which will help you to self-analyse your skin type. If you then need a little extra help to find the perfect product, we encourage you to contact one of our Qualified Skin Experts on t

<span id="isPasted" style="font-size: 16px; font-family: Verdana, Geneva, sans-serif; color: rgb(51, 51, 51); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We sure can. A great way to start is to visit our&#xA0;<span id="isPasted" style="font-size: 16px; font-family: Verdana, Geneva, sans-serif; color: rgb(51, 51, 51); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://www.activeskin.com.au/skin-types/" rel="noopener noreferrer" target="_blank">Skin Types</a><span id="isPasted" style="font-size: 16px; font-family: Verdana, Geneva, sans-serif; color: rgb(51, 51, 51); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;page which will help you to self-analyse your skin type. If you then need a little extra help to find the perfect product, we encourage you to contact one of our Qualified Skin Experts on the live chat during business hours, or email us at clientcare@activeskin.com.au.

Can You Help Me Choose The Right Products?

We give you the power to shop the way you want! You can browse by the top-of-screen navigation tabs such Brand or Skincare then narrow your search down to find your desired products using the left side filter options. If you know what you’re looking

<span id="isPasted" style="font-size: 16px; font-family: Verdana, Geneva, sans-serif; color: rgb(51, 51, 51); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We give you the power to shop the way you want! You can browse by the top-of-screen navigation tabs such Brand or Skincare then narrow your search down to find your desired products using the left side filter options. If you know what you&#x2019;re looking for then you can find it via a key word search in the box under the top-of-screen bar. Click into a product to find in-depth product descriptions if you are an ingredient junkie. There are also honest product reviews so you know what&#x2019;s hot and what&#x2019;s not. Add as many items to the Shopping Cart as you like, and when you are ready, review and edit your selection before proceeding to the Checkout.

How Do I Use Your Website?

We're excited that our new website uses the latest technology, but unfortunately that means it doesn't currently work optimally with some older web browsers, including Internet Explorer 8. We recommend that you update your browser, which is easy, or

<span id="isPasted" style="font-size: 16px; font-family: Verdana, Geneva, sans-serif; color: rgb(51, 51, 51); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We&apos;re excited that our new website uses the latest technology, but unfortunately that means it doesn&apos;t currently work optimally with some older web browsers, including Internet Explorer 8. We recommend that you update your browser, which is easy, or try using a different device. If you are still experiencing issues, please email our Customer Care team at clientcare@activeskin.com.au

I Am Having Trouble Using Your Website?

Need a bit more help? Feel free to reach out!

Need a bit more help? Feel free to reach out or jump on our live chat during business hours!

You can also call us during our business hours! (9-5, Monday to Friday)

Activeskin

We Love to Help!

Can I Authorise My Order To Be Left If I’m Not Home?

Can I Pick Up My Order?

Can You Deliver To A PO Box Address?

Do You Deliver Overseas?

Does Express Post Come With Insurance?

How Can I Ensure Same Day Dispatch?

How Do I Change My Delivery Address?

How Do I Leave Special Delivery Instructions?

How Do I Track My Order?

How Do I Qualify For Free Delivery?

What Does ‘Dispatch’ Mean On The Product Detail Page?

What Happens If I’m Not Home When The Delivery Person Comes?

What Happens If My Order Is Delivered Incorrectly?

What If My Order Delivery Has Been Delayed Beyond Australia Post's Estimated Delivery Date?

Delivery and Dispatch

Do You Offer Free Samples?

How Do I Know If The Products I’m Purchasing Are In Stock?

How Do I Leave A Review About A Product?

I Forgot To Add A Product To My Order, How Do I Add This Without Being Charged For Delivery?

I Want To Re-Purchase A Product, But I Can’t Remember What I Purchased Before?

What Happens If A Product I Have Ordered Is Out Of Stock?

What Happens If A Product I Have Purchased Then Goes On Sale?

When And Why Is A Security Check Performed?

Purchases

I’ve Just Made A Mistake On My Order, How Do I Change It?

What Happens If I Have A Reaction To A Product?

What Happens If I’ve Ordered The Wrong Product?

Returns

I Want To Re-Purchase A Product, But I Can’t Remember The Name. Can You Help?

My Account

How Can I Submit Feedback To Activeskin?

Where Can I Post A Review?

Feedback

Can I Use Two Promotion Codes On My Order?

How Can I Pay For My Order?

I Have A Promotion Code But How Do I Use It?

My Credit Card Details Won’t Enter In, Can You Help Me?

What Will Appear On My Credit Card Statement?

Payment Options

Are Your Products Genuine?

How Do I Change My Login Email Address?

I’ve Forgotten My Password, How Can I Login?

Who Is Activeskin?

Security

How Do I Purchase A Gift Voucher For The Salon?

Can Gift Vouchers Be Used On Product And The Salon?

My Gift Card Has Not Come Through To My Email...What Can I Do?

Gift Vouchers